Consumer Issues

With the wide variety of goods and services that are available to people, finding trustworthy businesses is important. The following organizations allow citizens to identify reliable services and to report businesses and services that may be fraudulent. These resources also provide general information and tips about how to avoid becoming a victim of fraud or financial abuse.

Also see Initial Contacts under Abuse and Fraud and Legal Service

1-508-652-4800

290 Donald Lynch Blvd, Marlborough, MA 01752, United States

Services: The Maine Better Business Bureau helps people find brands, charities, and businesses they can trust.  Call if you have doubts, concerns, or complaints about a brand, charity, or business.  They can give information before you make a purchase, as well as help resolve complaints after a service has been delivered. No cost to consumers.

(207) 624-8527

76 Northern Avenue, Gardiner, Maine 04345, United States

Services:  The Bureau of Consumer Credit Protection oversees many aspects of the consumer finance industry, including non-bank mortgage lenders, debt collectors, loan brokers, retail creditors, money transmitters, credit reporting agencies, and non-bank ATMs. The office administers state credit-related statutes and protects consumers by conducting compliance examinations, responding to consumer complaints, issuing licenses, and providing consumer education and outreach.

 

What they do

  • Investigate complaints and perform examinations.
  • Educate consumers and creditors about their rights and responsibilities under state laws.
  • Enforce laws to protect consumers who are subject to illegal credit-related practices.
  • Endorse and encourage the development of fair and economically-sound consumer credit practices.
  • Enforce Truth in Lending (Regulation Z) credit disclosure requirements.

The agency administers state credit-related statutes and protects consumers by conducting compliance examinations, responding to consumer complaints, issuing licenses and providing consumer education and outreach.  They also provide a free credit report and consumer guides.